MP ASKS MOBILE PHONE USERS - WHAT'S THE PROBLEM?

10.29.11am BST (GMT +0100) Mon 29th Jun 2009

Nick Harvey has joined forces with Consumer Focus to help tackle problems faced by mobile phone users. In response to consumer complaints about the service they receive from mobile phone companies, Consumer Focus, the new independent champion for consumers, is now conducting an investigation into the mobile phone sector.

Nick says 'Public confidence in the mobile phone sector is shaky with more than 100,000 complaints received by the advice agency Consumer Direct in the last two years. I am very pleased that Consumer Focus is championing mobile consumers' rights.'

Ed Mayo, Chief Executive of Consumer Focus, says 'Nine in ten UK households now use a mobile phone, more than have a fixed phone line. The challenges facing mobile phone users have moved on greatly since the first mobile call was made in 1985. Mobiles are at the heart of modern communication and those without access can face exclusion and disadvantage. It is crucial that all consumers get a fair and affordable deal.'